Shipping

HOW MUCH DOES SHIPPING COST?

We are proud to offer FREE worldwide shipping on all orders. Expedited shipping is available to some countries for a small, additional charge.

WHEN WILL MY ORDER SHIP?

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

WHEN WILL I RECEIVE MY ORDER?

Our shipping times vary by country, please check below for estimated delivery days. 

United States (domestic): 3-7 business days - Shipping via USPS

EU - (United Kingdom): 3-7 business days - Shipping via Royal Mail

EU - (France):  4-8 business days

Other EU countries: 5-12 business days

Canada: 6-12 days business days

Australia: 16-20 days business days

Rest of the world: 16-20 days business days

Please note, during times of high order volume (Father's Day, Mother's Day & the Holidays), turnaround may be longer.

WILL I RECEIVE A TRACKING NUMBER?

Yes, we provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. In most cases, you will receive a tracking number within 3 days of placing your order.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at help@penrelief.com. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED

In an unlikely case that this happens, please send us the following:
- Your order number. 
- A picture of the damaged product. 
Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us at help@penrelief.com and we will do our best to reply within 2 business days.